| FAQs... |
|
 |
|
| Q: What is the difference between a tour company such as Group Travel Network and a festival company? |
A: A tour company is responsible for putting together the different components that would make the actual tour, such as hotel, meals, attractions, transportation, points of interest and sightseeing.
A festival company is responsible for producing a particular event. Specifically with student musicians, the festival company would secure the festival site, judges and generally an awards venue.
|
|
|
|
| Q: Can we customize our package? |
| A: Absolutely! Group Travel Network specializes in creating unique travel experiences that are tailored to the specific needs and budgets of your group. You have the option to customize any advertised package by adding/deleting hotel room nights, attractions, meal functions and much more, or we can start from scratch and build the trip you envision for your unique group. |
| |
| Q: When are our deposits due? |
A: We recommend that you send in your initial deposit as soon as your trip has been approved. This deposit will allow us to secure your hotel and turn your group from a tentative status to definite….so, the earlier the better.
If an immediate deposit is not feasible, we want you to know that we understand the logistics of collecting deposits can be a daunting task, which is why we will gladly work with you in creating a payment schedule that you are comfortable with and outline it in the agreement section of your trip packet. |
| |
| Q: Is transportation cost included in the package price? |
A: Transportation is not included in our advertised packages. However, Group Travel Network can provide you with competitive motorcoach, commercial and/or charter airline rates as well as train quotes. You may also choose to coordinate your own roundtrip transportation.
When booking your own motorcoach keep in mind that these vehicles are responsible for providing all transportation services during your adventure. Hotel reservations and payment for bus driver rooms must be made through our office. Drivers are not entitled to receive complimentary rooms, meals or attraction tickets.
Make sure that your motorcoach company has a complete and updated itinerary, as there are many restrictions on driver hours. |
| |
| Q: When do you need my groups rooming list? |
A: We understand that student groups must be blocked in a very specific manor for many different reasons, which is why we request that you supply us with your rooming list as early as possible. The earlier you can supply a complete rooming list, the more opportunity the hotel selected will have to accommodate your lodging request(s).
Group Travel Network has over 10 years experience working with many hotels in each of the destinations we service, we are confident in the ability that the properties we use have in providing your group with the amenities necessary to make your experience enjoyable. |
| |
| Q: Will we have an escort with us at all times? |
| A: A
knowledgeable travel coordinator will assist you in planning your trip, and an experienced Service Host will accompany you or your group during every necessary step. This means that we will meet you upon arrival to your destination, upon hotel check-in and check-out, during all meal functions, performances and competitions as well as all attraction admissions to ensure a flawless trip. You will also have 24-hour access to a toll free and/or local telephone number for emergency contact. |
| |
| Q: What is your complimentary policy, and, how does it work? |
| A: If your agreement states "One (1) complimentary package for every 15 paid participants - based on the double package rate" that means that for every 15 people that pay, you will receive one package (not room) at the double package price. (If you have 50 people in your party, three people will travel free). This cost will be deducted from your final invoice; therefore, it is not necessary to notify us who is receiving this package. Everyone must be on your rooming list including the free people. |
| |
